Refund Policy

Refund Policy

At TurkList, we strive to provide a seamless experience for all our users and businesses. This Refund Policy outlines the circumstances under which we offer refunds for payments made to feature business listings on our platform.

1. Eligibility for Refunds

Refunds will be provided under the following conditions:

a. Technical Issues

If a payment was successfully processed but the feature was not applied to the business listing (e.g., the listing wasn’t featured as promised due to a technical issue), you may be eligible for a refund.

b. Duplicate Charges

If you were charged multiple times for the same listing feature due to a processing error, you are eligible for a refund for the additional charges.

c. Service Not Provided

If the business listing was paid to be featured, but the feature was not delivered (e.g., the feature did not go live within the promised timeframe), you may request a refund.

d. Misleading Information

If you were misled about the nature or scope of the feature (e.g., additional services such as more visibility or better placement that were not delivered), a refund may be provided.

e. Incorrect Listing

If your listing was paid to be featured but did not meet the directory’s standards (e.g., incomplete or misleading information), and this caused the feature not to be applied, a refund may be granted.

f. Website/Service Shutdown

In the event that the TurkList website is temporarily shut down or becomes inaccessible, preventing you from using the featured listing, a refund will be offered for the unused period of your service.

2. Refund Process

To request a refund, please contact us at info@turklist.co.uk within 7 days from the date of payment. You will need to provide the following details:

  • Your business name and email address.
  • A description of the issue you encountered and the reason for your refund request.
  • Proof of payment, if available.

We will review your request and respond within 5 business days. If your request is eligible for a refund, we will process it promptly. Refunds will be issued to the original method of payment.

3. Non-Refundable Circumstances

Refunds will not be issued for:

  • Change of mind after the feature has been applied to the listing.
  • Any issues caused by incorrect information provided by the business itself.
  • Payments made for services that have already been completed or rendered.

4. Contact Us

If you have any questions regarding our Refund Policy or need to request a refund, please reach out to us at:

📧 Email: info@turklist.co.uk

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